Service & Help

• Online via our shop: www.markenkoffer.de
• By phone: +49 (0)8456/80807-0 (Mon–Fri, 10am–4pm)
• By email: service@markenkoffer.de

• After placing your order, you will receive an order confirmation by email
• As soon as your package is shipped, you will receive a tracking link
• In the customer account, you can view the order status at any time

As long as your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible:

📧 Email:service@markenkoffer.de
📞 Phone: +49 (0)8456/80807-0

📌 All current shipping costs can be found here:
🔗 Shipping costs & delivery times

📦 Germany: 1–2 business days | Free from 50 € (below 5.95 €)
🌍 Europe & Switzerland: 3–7 business days | Shipping costs see here
🌏 International: 5–10 business days | Shipping costs see here

✔ Express shipping available (DE & EU)
✔ Delivery to pack stations with DHL

🔗 Track shipment: DHL Tracking

If your package arrives damaged:
📍 Have the damage confirmed directly by the delivery person or the post office.
📍 Take photos of the package and the damaged goods.
📍 Send an email with a description of the damage and photos to:
📧 service@markenkoffer.de

🔗 To the returns portal: [click here]

✔ Return possible within 30 days
✔ Free return in Germany from 50 € value of goods
✔ Returns from abroad at own cost
✔ Refund to the original payment method within 5–7 days

📍 How the return works:

1. Register returns in the returns portal & create DHL label
2. Securely package the item & include the return form
3. Drop off the package at a DHL station or pack station
4. After receipt of goods, your refund will be processed automatically

📍 Only unused & undamaged items with tags will be refunded

1️⃣ Register return in the returns portal & create DHL label
2️⃣ Securely package the goods – best in the original packaging
3️⃣ Include the goods return slip, so we can assign the return
4️⃣ Send the package with DHL (branch, pack station, or delivery person)
5️⃣ After receipt of goods, the refund will be made to the original payment method

📍 Important notes:
✔ Only unused items with tags will be fully refunded
✔ Multiple packages? Create a separate return label for each package
✔ No postage due shipments!

• Repayment is made to the original payment method
• Processing time: 5–7 business days after receipt of goods
• Prepayment / Bank transfer: Please send us your bank details for the refund

✔ 2 years legal warranty
✔ Afterwards, the manufacturer's warranty applies (varies by manufacturer)
✔ No warranty for damages caused by the customer or transport damages

🔗 Report a complaint here: Returns Portal

• Upload pictures of the damage directly in the Returns Portal
• After review, you will receive a DHL return label
• Repairs take about 2–4 weeks
• If self-repair is possible, we will send you the appropriate spare parts for free

📧 Email for complaints: reklamation@markenkoffer.de

With Klarna you have full control over your payment:

✔ Invoice purchase – Pay only after receiving the goods within 30 days
✔ Installment purchase – Split the amount into flexible or fixed monthly installments
✔ Direct transfer – Direct payment with your bank account
✔ Direct debit – Automatic deduction from your account

🔗 More info: www.klarna.com/de/kundenservice

With PayPal, you can easily pay with your PayPal account and benefit from buyer protection.

✔ Immediate payment with your PayPal balance or linked bank account
✔ Payment by credit card or direct debit even without a PayPal account
✔ Installment payment with PayPal – If available, the option will be displayed at checkout

🔗 More info: www.paypal.com/de/webapps/mpp/home

Use Apple Pay or Google Pay to complete your order in seconds:

✔ No data entry required – Pay with Face ID or fingerprint
✔ Maximum security – Your card details are not stored
✔ Available on iOS & Android devices

Apple Pay is available for users with an Apple device, Google Pay for Android users.

With Immediate transfer from Klarna, you can pay directly via your online banking:

✔ No registration needed
✔ Direct debit from your bank account
✔ Fast order processing

If you prefer to pay after receiving the goods, you can use the Purchase on account option:

✔ Pay within 30 days
✔ No immediate debit of your account
✔ Quick & easy processing

The invoice purchase is processed via Klarna or PayPal – depending on availability at checkout.

Do you have a gift voucher or discount code?

✔ Simply enter the code in the checkout field
✔ The amount will be automatically deducted
✔ Redeemable for all products (unless otherwise specified)

Would you like to pick up and pay for your order on site? No problem! In our boutique in Großmehring, you can personally receive your items and pay conveniently in cash or with an EC card.

📍 Our address:
Junkers-Ring 4, 85098 Großmehring

🕒 Opening hours:
Monday to Friday: 9:00 – 17:30

We look forward to your visit!

Which payment method is the fastest?
PayPal, credit card, Apple Pay, and Google Pay are processed immediately, so your order is shipped quickly.

Can I change the payment method afterwards?
Unfortunately, a change is not possible after the order has been placed. If you have any questions, please contact our support.

Is my payment secure?
Yes! All payments are made via encrypted connections and are protected according to the highest security standards.

I'm having problems with the payment – What should I do?
If you're having trouble at checkout, please check your payment details or contact our customer service.