Service & Help

• Online through our shop: www.markenkoffer.de
• By phone: +49 (0)8456/80807-0 (Mon–Fri, 10–16 o'clock)
• By email: service@markenkoffer.de

• After your order, you will receive a confirmation email
• As soon as your package is shipped, you will receive a tracking link
• In your customer account you can view the order status at any time

As long as your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible:

📧 Email:service@markenkoffer.de
📞 Phone: +49 (0)8456/80807-0

📜 All current shipping costs can be found here:
🔽 Shipping costs & delivery times

📦 Germany: 1–2 working days | Free shipping for orders over 50 € (below 5.95 €)
🌍 Europe & Switzerland: 3–7 working days | Shipping costs see here
🌎 International: 5–10 working days | Shipping costs see here

✅ Express shipping available (DE & EU)
✅ Delivery to parcel stations with DHL

⬇️ Track shipment: DHL Tracking

If your package arrives damaged:
📜 Have the damage confirmed directly by the delivery person or the post office.
📜 Take photos of the package and the damaged goods.
📜 Send an email with a description of the damage and photos to:
📧 service@markenkoffer.de

🔽 To the returns portal: [click here]

✔️ Returns possible within 30 days
✔️ Free returns in Germany from 50 € order value
✔️ Returns from abroad at your own expense
✔️ Refund to the original payment method within 5–7 days

📜 This is how the return works:

1. Register returns in the returns portal & create DHL label
2. Pack items securely & include return form
3. Drop off the package at a DHL station or parcel station
4. After receipt of goods, your refund will be processed automatically

📜 Only unused & undamaged items with tags will be refunded

1️⃣ Register return in the returns portal & create DHL label
2️⃣ Pack goods securely – best in the original packaging
3️⃣ Include return slip, so we can allocate the return
4️⃣ Send package with DHL (branch, parcel station or delivery person)
5️⃣ After receipt of goods, the refund will be made to the original payment method

📜 Important notes:
✔️ Only unused items with tags will be fully refunded
✔️ Multiple packages? Create a separate return label for each package
✔️ No cash on delivery shipments!

• Refund will be made to the original payment method
• Processing time: 5–7 working days after receipt of goods
• Prepayment / bank transfer: Please send us your bank details for the refund

✅ 2 years statutory warranty
✅ After that, the manufacturer's warranty applies (varies by manufacturer)
✅ No warranty for self-inflicted damage or transport damage

⬇️ Report complaint here: Returns portal

• Upload photos of the damage directly in the Returns Portal
• After verification, you will receive a DHL return label
• Repairs take about 2–4 weeks
• If self-repair is possible, we will send you suitable replacement parts for free

📧 Email for complaints: reklamation@markenkoffer.de

With Klarna, you have full control over your payment:

✔ Invoice purchase – Pay only after receiving the goods within 30 days
✔ Installment purchase – Divide the amount into flexible or fixed monthly installments
✔ Immediate transfer – Direct payment with your bank account
✔ Direct debit – Automatic deduction from your account

🔗 More info: www.klarna.com/de/kundenservice

With PayPal, you can easily pay with your PayPal account and benefit from buyer protection.

✔ Immediate payment with your PayPal balance or linked bank account
✔ Payment by credit card or direct debit also possible without a PayPal account
✔ Installment payment with PayPal – If available, the option will be shown at checkout

🔗 More info: www.paypal.com/de/webapps/mpp/home

Use Apple Pay or Google Pay to complete your order in seconds:

✔ No data entry required – Pay with Face ID or fingerprint
✔ Maximum security – Your card details are not stored
✔ Available on iOS & Android devices

Apple Pay is available for users with an Apple device, Google Pay for Android users.

With Immediate transfer from Klarna, you can pay directly through your online banking:

✔ No registration required
✔ Direct deduction from your bank account
✔ Fast order processing

If you want to pay only after receiving the goods, you can use the purchase on account:

✔ Pay within 30 days
✔ No immediate charge to your account
✔ Fast & easy processing

The invoice purchase is processed via Klarna or PayPal – depending on availability at checkout.

Do you have a gift voucher or discount code?

✔ Simply enter the code in the checkout field
✔ The amount will be automatically deducted
✔ Redeemable for all products (unless otherwise stated)

Do you want to pick up and pay for your order on-site? No problem! In our boutique in Großmehring, you can personally receive your items and conveniently pay in cash or with EC card.

📍 Our address:
Junkers-Ring 4, 85098 Großmehring

🕒 Opening hours:
Monday to Friday: 9:00 AM – 5:30 PM

We look forward to your visit!

Which payment method is the fastest?
PayPal, credit card, Apple Pay, and Google Pay are processed immediately, so your order will be shipped quickly.

Can I change the payment method afterwards?
A change is unfortunately not possible after the order. If you have questions, please contact our support.

Is my payment secure?
Yes! All payments are made via encrypted connections and are protected according to the highest security standards.

I have problems with the payment – What to do?
If you are having difficulties at checkout, please check your payment details or contact our customer service.